Through interactive presentations and open discussion, the facilitators will deliver a thought-provoking session, providing you with the key information, details and facts needed in an engaging and memorable environment:
On completion of this course, delegates will:
- Be better equipped to manage disagreements and conflicts in the workplace
- Understand the causes and consequences of conflict and better identify areas of conflict before they occur
- Be able to utilise multiple strategies and approaches to better manage and resolve conflict quickly and effectively
- Develop and grow in confidence when tackling difficult people and challenging conversations
- Understand their own influence on issues of conflict including use of language and body language and learn how to correctly use your voice tone and body language