<img src="https://secure.leadforensics.com/146720.png" style="display:none;"> Effective Leadership Through Emotional Intelligence

Effective Leadership Through Emotional Intelligence

Effective Leadership Through Emotional Intelligence

Our 2-day course is designed to help individuals develop the skills and mindset necessary to lead with a high level of emotional intelligence. Participants will learn how to identify and understand their own emotions, as well as the emotions of others, and how to use this knowledge to resolve conflict and build better relationships to develop productive teams that achieve their goals.  

The course will be informed by current research and thought leadership, and will cover topics such as self-awareness, self-regulation, empathy, communication, positive psychology, personality science, and leadership. Though developed primarily for leaders and managers, we will provide practical strategies and tools for applying emotional intelligence in a variety of professional settings. 

Course Summary


2 Day

Delivery Method and Price:

Virtual Classroom:


Course Information Videos

About the Programme

Emotional intelligence is a critical quality for success in the modern organisation, influencing out relationships with others and ourselves. Key benefits of developing emotional Intelligence are: 

  • Improved relationships: Emotional intelligence helps individuals to communicate more effectively, understand the emotions and perspectives of others, and build stronger relationships based on empathy, trust, and respect. 
  • Better decision-making: Emotional intelligence can help individuals to make more informed decisions by considering their own emotions, the emotions of others, and the potential impact of different options on those emotions. 
  • Increased resilience: Emotional intelligence helps individuals to manage stress, bounce back from setbacks, and stay focused and motivated in the face of challenges. 
  • Improved mental health: Emotional intelligence can help individuals to manage their own emotions more effectively, which can reduce stress, anxiety, and depression. 
  • Guide self-development: emotional intelligence helps increase our self-awareness providing insights to aid our personal development.  
  • Greater success in the workplace: Emotional intelligence is a critical skill for success in many professional settings, as it helps individuals to build strong relationships, communicate effectively, and make sound decisions. 
  • Enhanced leadership skills: Emotional intelligence is particularly important for leaders, as it can help them to inspire and motivate their team, build a positive work culture, and achieve their goals in a way that is effective and respectful of everyone involved. 

Overall, developing emotional intelligence can have a wide range of benefits, both personally and professionally. It can help individuals to build stronger relationships, make better decisions, manage stress, and achieve success in their personal and professional lives. 

On completion of this programme, delegates will: 

  • Develop self-awareness and an understanding of the interplay between personal emotions, thoughts, and behaviours.  
  • Have a greater awareness of why we behave the way we do and how to positively influence others.  
  • Learn how to regulate and manage emotions in a professional setting, and when working under pressure 
  • Identify the link between Emotional Intelligence and stress management, and how to develop personal resilience. 
  • Learn how to empathize with others and understand their emotions. 
  • Practice advanced effective communication skills to build strong relationships. 
  • Learn tools and techniques to manage emotional states to improve performance.  
  • Engage with concepts from positive psychology. 
  • Enhance leadership abilities through the application of emotional intelligence.


Session 1

Reflecting on and Developing Personal Emotional Intelligence 

Exploring emotions in the workplace through focusing on self to understand how knowing more about ourselves helps us and helps our connections with others, through harnessing our emotions to make better decisions.  

Key Themes include: 

  • Definition and components of emotional intelligence. How emotional intelligence relates to cultural and social intelligence. 
  • Importance of emotional intelligence in personal and professional life. 
  • The impact of stress on emotional intelligence.  
  • Reflecting on personal emotional experiences and triggers 
  • Non-Judgmental Awareness: observe thoughts and feelings without judgment and apply this practice in daily life. 
  • Introduction to Positive Psychology: Explain the principles of positive psychology and how they can be used to improve well-being. 
  • Strengths Assessment: Have participants identify their personal strengths using a strengths assessment tool or activity. 
  • Applying Strengths: Discuss ways to incorporate personal strengths into daily life, such as using strengths to overcome challenges or setting goals based on strengths. 
  • Intentional Change, real self-study and faux self: establishing a learning agenda.  
  • Coaching with compassion: Peer coaching and reflective practice. 

Session 2

Leading Others with Emotional Intelligence 

Focusing on social awareness, exploring working with individuals and working on the collective through what it takes to work in a team or be a leader, shifting the focus from person to people.  

Key themes include: 

  • Building resilience; how enhanced emotional knowledge can make us more resilient. 
  • Definition and importance of emotional intelligence in leadership. 
  • Characteristics of emotionally intelligent leaders. 
  • Understanding personality and individual difference; use a psychometric tool to gain a deeper understanding of yourself, and the personalities and preferences of your colleagues. 
  • Techniques for building trust with team members and wider stakeholders. 
  • Strategies for improving communication and collaboration. 
  • Recognising the sources of conflict to better manage difficult conversations.  
  • Work through the behaviour change staircase to increase your ability to influence. 
  • Apply learning to real world scenarios and discuss strategies for effective leaders with peers on the course. 

Whilst this programme is not linked to a formal qualification, it will contribute to the delegate’s ongoing personal and professional development.

Alex Firmin

Alex Firmin


Alex is an experienced and dedicated education consultant and trainer. His core skillset is the design and delivery of engaging personal and professional development programmes. He is adaptable and comfortable working at any level in the organisation, from front line leaders to the Board.

Prior to working in consultancy Alex was an army officer (making it to Major). A natural diplomat, Alex studied Pashto (the language of Southern Afghanistan) and held a leadership role in supporting reconstruction and development, primarily in Helmand Province, Afghanistan.  Alex supported the development and delivery of the army’s global Security, Leadership and Strategy programme, and later worked to establish the curriculum for Afghanistan’s Officer Training Academy, in Kabul.

Alex has built a consultancy business and delivered a diverse portfolio of organisational development projects. He works across all sectors and his clients include the NHS, NATO, Barnardo’s, Home Bargains, a variety of Academy Trusts and schools, and many smaller businesses and charities. Alex has worked closely with the Chartered Management Institute, and routinely lectures on MBA and Director Development programmes for the Universities of York, Chester, and East London. Alex maintains a high level of currency and is currently developing programmes focussing on Distributed Leadership, and Managing Neurodivergent Colleagues.

Alex holds three Master’s degrees: Educational Innovation, Psychology, and Occupational Psychology. He is married to Katherine and has two children and two Labradors.

Pierson Stratford

Pierson Stratford


Pierson has 15 years’ experience as a consultant and facilitator, specialising in leadership, management and coaching. Experienced in the design and delivery of people development, Pierson uses coaching psychology to engage with leaders at all levels, supporting them to; be, have and do more. 

Highly experienced in talent development, from managing large graduate programmes to developing directors and senior leaders for global brands at an international level, Pierson adds value by making learning stick, while turning new knowledge into practical skills.

James Willerton

James Willerton


With more than 10 years of business consulting and professional service experience, James has developed a well-rounded and practical perspective on strategic development and human capital development at all levels and cross-industries both nationally and internationally.  With a focus on innovation in strategy development, James is a certified 'exceptional trainer’.  He has a diverse background in business management, innovation, strategy development, organisational development, recruitment and operations. 

During his role in recruitment, James applied advanced psychometric techniques and personally assessed over 1,000 candidates for client’s businesses, as well as his own. Combined with coaching, this has given him an advanced experience of dealing with the human psyche and obtaining optimal results for human capital and organisational development. 

James has a very approachable manner, with valuable real-world experience as an employer and a senior consultant to a wide-range of industries and organisations.

Our dedicated In-House Training team can work with you to create a tailored training course that creates an optimal learning experience. Our bespoke built training programmes are designed around your needs and allow you to meet the specific requirements of your business.

Click here to view our In-House Training services.

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Is this course right for you?

  • Helps individuals to communicate more effectively, understand the emotions and perspectives of others, and build stronger relationships based on empathy, trust, and respect.
  • Can help individuals to make more informed decisions by considering their own emotions, the emotions of others, and the potential impact of different options on those emotions.
  • Helps individuals to manage stress, bounce back from setbacks, and stay focused and motivated in the face of challenges.


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